RMA Status : Communication

Your Shipping Address:

Name : George Williams
Email : Gdubb_4@hotmail.com
Street Address : 21730 e 11 mile rd
City : St Clair shores
State : Mi
Zip Code : 48081
Country : United States
Phone : (248) 242-2539
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Shorted out when plugged into 2s battery. Started smoking
Date Purchased : 2021-03-11
Where Purchased : Yourbatterybuddy.com


RMA: 2254

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : George Williams
Email : Gdubb_4@hotmail.com
Street Address : 21730 e 11 mile rd
City : St Clair shores
State : Mi
Zip Code : 48081
Country : United States
Phone : (248) 242-2539
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Shorted out when plugged into 2s battery. Started smoking
Date Purchased : 2021-03-11
Where Purchased : Yourbatterybuddy.com


RMA: 2254

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User Note

7/19/2021  Check in

7/19/2021 Inspection – ESC is out of warranty by date. All wires have been removed. MOSFET board shows an extreme case of amperage overload. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus, plus $8 shipping, for a total of $128. Please reply directly to this email if you wish to move forward with repairs and we will send you an invoice. Also, please include the car you are running, motor, can timing and gearing and we can offer suggestions to help prevent this from happening again.

8/01/2021 Please reply directly to this email if you wish to move forward with repairs. Thank you.

9/10/2021  We’d like to follow up and see how would you like us to proceed with your case. Please reply this email with a response. thank you!!