RMA Status : Check-Out

Your Shipping Address:

Name : William Uher
Email : william.uher@gmail.com
Street Address : 6416 Bonnie Bay Cir N
City : Pinellas Park
State : Florida
Zip Code : 33781
Country : United States
Phone : (727) 276-3681
Product To Return : MCL1069 DRK 3.5T
Problem With Product : Motor was purchased 5-4-21 and installed using DRK160 esc. Motor never saw over 160 degrees. On 6-27-21 at a cash days race, the motor started working intermittently on one of the final runs. The motor would not engage when hitting the trigger, only if you spun the spur gear manually would the motor engage. When taking the motor off the mount, one of the aluminum can bolts fell out of the shaft and appears to have sheered off internally? Very unexplained and unexpected from this motor.
Date Purchased : 2021-05-04
Where Purchased : Phils Hobby Shop


RMA: 2235

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : William Uher
Email : william.uher@gmail.com
Street Address : 6416 Bonnie Bay Cir N
City : Pinellas Park
State : Florida
Zip Code : 33781
Country : United States
Phone : (727) 276-3681
Product To Return : MCL1069 DRK 3.5T
Problem With Product : Motor was purchased 5-4-21 and installed using DRK160 esc. Motor never saw over 160 degrees. On 6-27-21 at a cash days race, the motor started working intermittently on one of the final runs. The motor would not engage when hitting the trigger, only if you spun the spur gear manually would the motor engage. When taking the motor off the mount, one of the aluminum can bolts fell out of the shaft and appears to have sheered off internally? Very unexplained and unexpected from this motor.
Date Purchased : 2021-05-04
Where Purchased : Phils Hobby Shop


RMA: 2235

« Click here to return to the home page

User Note

7/1/2021  Check in

7/1/2021 Inspection – Disassembled motor and inspected components. Everything looks fine internally. Tested motor on analyzer and it functions as designed. See video. I suspect your ESC is damaged and is causing the issue. Please try a different motor on your ESC to see if it is causing the problem.

We will replace the screw and return your motor. Thank you.

7/2/2021  Check out. Ship via USPS#9400111108400057315882