RMA Status : Check-Out

Your Shipping Address:

Name : Hot rock hobbies/ Justin
Email : offgridliving3118@gmail.com
Street Address : 2886 sweetwater ave
City : Lake Havasu city
State : AZ
Zip Code : 86406
Country : USA
Phone : (928) 715-4226
Product To Return : MCL1055 MRR V3m 4.5T Sensored Competition Motor
Problem With Product : I purchased a MRR v3m 4.5 earlier last week from my local hobby shop. After one race the motor has developed some sort of vibration that can be heard and felt when running. The shaft gas a small amount of end play but feels solid side to side.
Date Purchased : 2021-06-01
Where Purchased : Hot rock hobbies


RMA: 2224

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Hot rock hobbies/ Justin
Email : offgridliving3118@gmail.com
Street Address : 2886 sweetwater ave
City : Lake Havasu city
State : AZ
Zip Code : 86406
Country : USA
Phone : (928) 715-4226
Product To Return : MCL1055 MRR V3m 4.5T Sensored Competition Motor
Problem With Product : I purchased a MRR v3m 4.5 earlier last week from my local hobby shop. After one race the motor has developed some sort of vibration that can be heard and felt when running. The shaft gas a small amount of end play but feels solid side to side.
Date Purchased : 2021-06-01
Where Purchased : Hot rock hobbies


RMA: 2224

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User Note

6/28/2021  Return shipping label

label-300

7/6/2021  Check in

7/6/2021 Service

  • Rebuilt the motor with an additional proper isolation pad.
  • Tested and verified the motor on the motor analyzer.

7/7/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400019127454

7/28/2021  Return shipping label

label-201

8/2/2021  Check in

8/3/2021 Inspection

  • The motor actually has no problem. Everything is within its specifications. We do not see vibrations on motor analyzer.
  • In order to resolve the concern, we would perform this one time courtesy service by replacing with a new rotor, and new set of bearings.
  • We tested the motor again on motor analyzer to ensure it works perfectly. Please review RMA#2224 testing video.

 

Final notes for reference:

  • All motors need a proper shimming and a “play” on the rotor installation to avoid bearing lock up, and to reduce friction.
  • In most cases, bearings are not a warranty item. It will require regular cleaning or replacement.
  • We ensure this motor works properly without further concerns before shipping it back. Thanks

8/4/2021 Check Out

Shipped via US Mail with tracking number: 9400111108435894924461