RMA Status : Check-Out

Your Shipping Address:

Name : Sam J Smith
Email : as452594@gmail.com
Street Address : 4815 hikey st
City : Dover
State : Pennsylvania
Zip Code : 17315
Country : United States
Phone : (717) 654-6162
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : Studdering off the line and at the end of the track
Date Purchased : 2021-02-26
Where Purchased : Friendly hobbies


RMA: 2204

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Sam J Smith
Email : as452594@gmail.com
Street Address : 4815 hikey st
City : Dover
State : Pennsylvania
Zip Code : 17315
Country : United States
Phone : (717) 654-6162
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : Studdering off the line and at the end of the track
Date Purchased : 2021-02-26
Where Purchased : Friendly hobbies


RMA: 2204

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User Note

7/1/2021 Check in

7/1/2021 Inspection – ESC is out of warranty by date. MOSFET board is damaged, please see picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, improper gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Please reply directly to this email if you wish to move forward with repairs.

We want to help prevent this from happening again, please reply with what motor you are running, can timing, gearing and what car you are running it in. We can offer suggestions to help prevent this from happening again.

Thank you

7/8/2021 Communication – Please reply directly to this email if you wish to move forward with repairs and we will send an invoice. Thank you.

7/8/2021  Invoice  https://www.paypal.com/invoice/p/#FN8JQCNBEV4WW8UD

7/11/2021  Payment received

7/11/2021 Repaired ESC with new MOSFET board, Control board and Capacitor, then tested. Please see testing video. Thank you.

7/13/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400605214919