RMA Status : Check-Out

Your Shipping Address:

Name : Ronald B Jackson
Email : rbjack2001@yahoo.com
Street Address : 824 Mallard Pointe Drive
City : Cedar Hill
State : Texas
Zip Code : 75104
Country : USA
Phone : (240) 432-9456
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Took out the box put car on bench off load and did software update date and Bluetooth module link up all wires were A to A B to B C to C, then proceeded to do a calibration and as soon as I turned the switch on I seen smoke and a little flame
Date Purchased : 2021-06-10
Where Purchased : Amaine


RMA: 2176

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Ronald B Jackson
Email : rbjack2001@yahoo.com
Street Address : 824 Mallard Pointe Drive
City : Cedar Hill
State : Texas
Zip Code : 75104
Country : USA
Phone : (240) 432-9456
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Took out the box put car on bench off load and did software update date and Bluetooth module link up all wires were A to A B to B C to C, then proceeded to do a calibration and as soon as I turned the switch on I seen smoke and a little flame
Date Purchased : 2021-06-10
Where Purchased : Amaine


RMA: 2176

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User Note

6/23/2021  Check in

6/24/2021 Communication – Hello Ronald, Please verify that the wires that have been cut are the wires that had your battery connectors on them and the wires that have been soldered to the motor are the other 3. You may reply directly to this email. Thank you!

6/27/2021 Inspection – Hello Ronald, after inspecting your ESC, it appears that it was wired incorrectly as seen in the pictures. Please note that the wiring order on the ESC is as such – A- NEG Battery – B – POS battery – C.

The cost to repair the ESC will be $120 plus $8 shipping. You can reply directly to this email if you wish to move forward with repairs. Thank you.

6/29/2021  Invoice  https://www.paypal.com/invoice/p/#46LVWW3FVYEUTH5E

7/6/2021  Payment received

7/7/2021 Repaired ESC with new MOSFET board, Control board, Capacitor and then tested. Please see testing video.

7/9/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400030998583