RMA Status : Check-Out

Your Shipping Address:

Name : Clint Winship
Email : Blackdiamondscalers@gmail.com
Street Address : 16060 Edmands Dr.
City : Reno
State : Nevada
Zip Code : 89511
Country : US
Phone : (775) 830-9653
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Throttle will work for a few seconds then nothing after that.
Date Purchased : 2021-06-03
Where Purchased : Whip It RC Raceway


RMA: 2158

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Clint Winship
Email : Blackdiamondscalers@gmail.com
Street Address : 16060 Edmands Dr.
City : Reno
State : Nevada
Zip Code : 89511
Country : US
Phone : (775) 830-9653
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Throttle will work for a few seconds then nothing after that.
Date Purchased : 2021-06-03
Where Purchased : Whip It RC Raceway


RMA: 2158

« Click here to return to the home page

User Note

6/14/2021  Check in

6/14/2021 Inspection – MOSFET board is damaged. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, too many runs in a row, etc)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Due to the ESC being so new, we will extend a one time only courtesy discount of 50%, making the repairs $60 plus $8 shipping. Please reply to this email if you wish to move forward with repairs, and we will then send you an invoice.

We want to help prevent this from happening again. Please check your sensor gap and rotor float. Also, please keep burnouts under 40% throttle for a short period of time.

6/15/2021  Invoice  https://www.paypal.com/invoice/p/#M7JFVBGZD5LAMKTP

6/16/2021  Update invoice  https://www.paypal.com/invoice/p/#M7JFVBGZD5LAMKTP

6/16/2021  Payment received

Repaired ESC with new MOSFET board, Control board, and Capacitor. Please see testing video. Thank you!

6/18/2021  Check out. Ship via USPS#9405511108400247971679