RMA Status : Check-Out

Your Shipping Address:

Name : shawn Bishop
Email : s.bishop6223@gmail.com
Street Address : 12 fassette rd, unit 101
City : Cambridge
State : VT
Zip Code : 05444
Country : United States
Phone : (802) 279-6223
Product To Return : MCL2007 MMax8 1/8 Competition Sensored 200A ESC
Problem With Product : plugged in turned on calibrated esc and as soon as i hit the trigger the esc popped and sent a littlw smoke out. The fan works fine.
Date Purchased : 2021-06-01
Where Purchased : Was just worked on at your shop


RMA: 2154

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : shawn Bishop
Email : s.bishop6223@gmail.com
Street Address : 12 fassette rd, unit 101
City : Cambridge
State : VT
Zip Code : 05444
Country : United States
Phone : (802) 279-6223
Product To Return : MCL2007 MMax8 1/8 Competition Sensored 200A ESC
Problem With Product : plugged in turned on calibrated esc and as soon as i hit the trigger the esc popped and sent a littlw smoke out. The fan works fine.
Date Purchased : 2021-06-01
Where Purchased : Was just worked on at your shop


RMA: 2154

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User Note

6/14/2021  Check in

6/17/2021 Inspection – Hello Shawn, after inspecting the damaged ESC, we investigated the motor and compared to a new MR8.2 2150 KV, your motor is drawing double the amperage as the new one. This is most likely the cause of the failure to the ESC. Motors are subject to a lot of abuse in 8th scale cars and as such, are a wear item. The MR8.2 motors are quite old so I am sure it just needed to be replaced.

I understand that we dont have new motors right now, so I cant sell you a new one, but I can offer a 50% discount on the repair of the ESC.

The cost to repair the ESC will regularly be $120, plus $8 shipping. We will extend a discount price of $60 plus $8 shipping if you promise to not run this motor any more, as it will definitely cause another failure. Please reply if you would like us to send you an invoice for the repairs. Thank you!

6/18/2021  Invoice https://www.paypal.com/invoice/p/#VU2QURFQRS6NLYD4

6/19/2021  Payment received

6/21/2021 Repaired ESC with all new internals and tested. Please see testing video. Thank you!

6/23/2021 Check Out

Shipped via US Mail with tracking number: 9405511108400237471875