RMA Status : Check-Out

Your Shipping Address:

Name : Donnie W Burnett
Email : donnieburnett2@gmail.com
Street Address : 181 Jordan Ebenezee Rd
City : Travelers Reat
State : SC
Zip Code : 29690
Country : United States
Phone : (864) 420-3978
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Quit running the motor
Date Purchased : 2021-05-18
Where Purchased : Hobby Connection


RMA: 2138

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Donnie W Burnett
Email : donnieburnett2@gmail.com
Street Address : 181 Jordan Ebenezee Rd
City : Travelers Reat
State : SC
Zip Code : 29690
Country : United States
Phone : (864) 420-3978
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Quit running the motor
Date Purchased : 2021-05-18
Where Purchased : Hobby Connection


RMA: 2138

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User Note

6/17/2021  Check in

6/21/2021 Inspection – MOSFET board is damaged. Please see picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, improper gearing, too many runs in a row, etc)
  • Motor out of sync (bridged terminals, sensor gap)

The regular price to repair the ESC would be $120 plus $8 shipping. Since the ESC is relatively new, we will extend a one time courtesy discount of 30%, making the repairs $84 plus $8 shipping. The damage is not a manufacturers defect, so we would like to help prevent this from happening again. Please reply to this email if you would like to move forward with repairs and we can send an invoice. Please reply with what motor, gearing and car you running the ESC in, and we can offer suggestions to help with set up. Thank you!

6/22/2021  Invoice  https://www.paypal.com/invoice/p/#MR293GEHP48SV62M

6/22/2021  Payment received

6/22/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. See testing video. Thank you!

6/24/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400022424632