RMA Status : Check-Out

Your Shipping Address:

Name : Dan Martini
Email : dan08@telus.net
Street Address : 1055 Grover ave
City : Coquitlam
State : British Columbia
Zip Code : V3J3E9
Country : Canada
Phone : (778) 957-0961
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Got to the race,setup ,went thru my prep. Turned radio on ,pulled my tire warmers off and Turned ESC on,large pop sound and smoke came from under the body. Couldnt see what popped/smoked as the body was on.Battery was connected correct I have pos cable marked with red heat shrink. Now If I turn it on ,only the fan comes on but none of the led lights come on. Cannot connect to the tablet. Reciever not lighting up. Running Gens ace redline battery. 19/84 gearing.This wouldve been the first run of the night. Purchased esc from Amain but wasnt installed until mid April as I was waiting for my DRK 3.5 from Maclan order #1841. Not sure if this a warrantable failure being it was connected correct and but just turning it on. Would like it to be repaired/replaced if possible. Ive never had to send anything for repair/replacement before so if you can advise me on how/what needs to be done,that would be apprreciated. Love the esc/motor setup. Thank you and if you need more info please email me. Cheers Dan
Date Purchased : 2021-02-13
Where Purchased : Amain


RMA: 2135

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Dan Martini
Email : dan08@telus.net
Street Address : 1055 Grover ave
City : Coquitlam
State : British Columbia
Zip Code : V3J3E9
Country : Canada
Phone : (778) 957-0961
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Got to the race,setup ,went thru my prep. Turned radio on ,pulled my tire warmers off and Turned ESC on,large pop sound and smoke came from under the body. Couldnt see what popped/smoked as the body was on.Battery was connected correct I have pos cable marked with red heat shrink. Now If I turn it on ,only the fan comes on but none of the led lights come on. Cannot connect to the tablet. Reciever not lighting up. Running Gens ace redline battery. 19/84 gearing.This wouldve been the first run of the night. Purchased esc from Amain but wasnt installed until mid April as I was waiting for my DRK 3.5 from Maclan order #1841. Not sure if this a warrantable failure being it was connected correct and but just turning it on. Would like it to be repaired/replaced if possible. Ive never had to send anything for repair/replacement before so if you can advise me on how/what needs to be done,that would be apprreciated. Love the esc/motor setup. Thank you and if you need more info please email me. Cheers Dan
Date Purchased : 2021-02-13
Where Purchased : Amain


RMA: 2135

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User Note

6/14/2021  Check in

6/14/2021 Inspection – ESC is out of warranty by date. MOSFET board is damaged. Please see picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, too many runs in a row, aggressive tune, etc)
  • Motor out of sync (bridged terminals, sensor gap)

Most likely, the ESC was damaged on the previous run and turning it on the next time showed that it was damaged. The fact that it worked multiple times before failing shows that there was no manufacturers defect.

The cost to repair the ESC will be $120 plus $8 shipping. Please reply to this email and we will send you an invoice for repairs. Thank you!

6/15/2021  Invoice  https://www.paypal.com/invoice/p/#FNLH8L8574EGLJDW

6/15/2021  Payment received

6/17/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. Please see testing video.

6/18/2021  Check out. Ship via USPS#LZ590085411US