RMA Status : Check-Out

Your Shipping Address:

Name : Richard Rowell
Email : Richbones1124@gmail.com
Street Address : 2000 west 3140 south
City : West valley city
State : Utah
Zip Code : 84119
Country : United States
Phone : (801) 879-0312
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Will not program
Date Purchased : 2021-04-15
Where Purchased : Don’t know


RMA: 2131

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Richard Rowell
Email : Richbones1124@gmail.com
Street Address : 2000 west 3140 south
City : West valley city
State : Utah
Zip Code : 84119
Country : United States
Phone : (801) 879-0312
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Will not program
Date Purchased : 2021-04-15
Where Purchased : Don’t know


RMA: 2131

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User Note

7/6/2021  Check in

7/6/2021 Inspection – ESC is out of warranty by date. Fan is melted, and it looks like it was mounted upside down. Open side of fan goes up. MOSFET board is damaged, see picture. Also, this type of bullet is not recommended for extreme amperage applications such as drag racing. A proper 5mm bullet will transmit much more current than these sprung type of 4mm bullets,

Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, incorrect gearing, too many runs in a row)
  • motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Please reply directly to this email if you wish to move forward with repairs. We want to prevent this from happening again, so please reply with the motor you are running, gearing, can timing, and what car you are running it in and we can offer suggestions on set up. Thank you.

07/11/2021 Please reply to this email if you wish to move forward with repairs and we will send an invoice. Thank you

7/16/2021  Invoice  https://www.paypal.com/invoice/p/#LR2VCN7PGDP6MLVR

7/22/2021  Payment Received

7/27/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400895142015