RMA Status : Check-Out

Your Shipping Address:

Name : Charles A Roll
Email : croll28@gmail.com
Street Address : 613 Clark Drive,
City : Ellenwood
State : GA
Zip Code : 30294
Country : United States
Phone : (470) 278-0498
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Product produces no motor tones, will not move under own power. Tried new sensor wire and produces same results.
Date Purchased : 2021-05-27
Where Purchased : Ebay


RMA: 2125

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Charles A Roll
Email : croll28@gmail.com
Street Address : 613 Clark Drive,
City : Ellenwood
State : GA
Zip Code : 30294
Country : United States
Phone : (470) 278-0498
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Product produces no motor tones, will not move under own power. Tried new sensor wire and produces same results.
Date Purchased : 2021-05-27
Where Purchased : Ebay


RMA: 2125

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User Note

6/17/2021  Check in

6/21/2021 Inspection – MOSFET board is damaged. Damage is consistent with these causes:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, Improper gearing, too many runs in a row, etc)
  • Motor out of sync (bridged terminals, sensor gap)

The price to repair the ESC is usually $120 plus $8 shipping. The damage is not a manufacturers defect, however due to the relative newness of the ESC, we will extend a one time courtesy repair under warranty.

Please double check the sensor gap and rotor float in your motor to prevent this from happening again. Thank you!

06/21/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. Please see testing video.

 

6/23/2021 Check Out

Shipped via US Mail with tracking number :9400111108400237104749