RMA Status : Check-Out

Your Shipping Address:

Name : Minh Nguyễn
Email : Minh99gsr@gmail.com
Street Address : 14362 Bushard st #3
City : Westminster
State : California
Zip Code : 92683
Country : United States
Phone : (714) 829-5352
Product To Return : MCL2005 MMax Pico 100A ESC
Problem With Product : Actually a M32T Pico 100 and is shutting off in the middle of a run. Changed motors and still shut down intermittently. Tried to reinstall firmware and reload profile. all protections(thermal. voltage) disabled.
Date Purchased : 2021-01-15
Where Purchased : HAD


RMA: 2111

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Minh Nguyễn
Email : Minh99gsr@gmail.com
Street Address : 14362 Bushard st #3
City : Westminster
State : California
Zip Code : 92683
Country : United States
Phone : (714) 829-5352
Product To Return : MCL2005 MMax Pico 100A ESC
Problem With Product : Actually a M32T Pico 100 and is shutting off in the middle of a run. Changed motors and still shut down intermittently. Tried to reinstall firmware and reload profile. all protections(thermal. voltage) disabled.
Date Purchased : 2021-01-15
Where Purchased : HAD


RMA: 2111

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User Note

6/1/2021  Check in

6/11/2021

Hi Minh

The M32t’s issue was caused by the firmware. We have been verifying and testing the solution. I updated your Pico and tested on the bench to verify the hardware was OK.

The latest firmware version is F21.08. Please try again, and let us know.

Thanks

Willie

6/11/2021 Check out. Ship via USPS#9400111108400296778240