RMA Status : Check-Out

Your Shipping Address:

Name : Jeffrey Kummer
Email : Jdawg02@icloud.com
Street Address : 2511 Rutherford road
City : Greenville
State : South Carolina
Zip Code : 29609
Country : United States
Phone : (864) 752-5152
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Continuous flashing red light. Won’t do anything. you just repaired it for me about 2 weeks ago. And I have had this problem since I installed it
Date Purchased : 2021-04-20
Where Purchased : Maclan


RMA: 2095

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jeffrey Kummer
Email : Jdawg02@icloud.com
Street Address : 2511 Rutherford road
City : Greenville
State : South Carolina
Zip Code : 29609
Country : United States
Phone : (864) 752-5152
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Continuous flashing red light. Won’t do anything. you just repaired it for me about 2 weeks ago. And I have had this problem since I installed it
Date Purchased : 2021-04-20
Where Purchased : Maclan


RMA: 2095

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User Note

6/1/2021  Check in

6/2/2021 Inspection – Hello Jeffrey, I have plugged in your ESC without doing anything to it and it functions perfectly fine. Please see testing video.

There must be something wrong with something else in your system. What radio are you using? Have you followed the correct calibration procedure? Are all of your radio settings in the factory default settings? What motor are you running?

Your ESC will now be sent back to you as it is functioning properly. Thank you!

 

6/4/2021 Final test by a different engineer

  • Per the customer’s concern, we performed this one more test to verify.
  • We set up the ESC on the bench and ran multiple times full throttle to simulate passes.
  • The ESC performs well without showing any problem. Please RMA#2095 final testing video.

Note: any ESC on the market is a GO or NO GO device. We confirmed this particular DRK ESC has no problem after the stress test on the bench. We’d suggest the customer verify other devices in the system. Thanks

6/7/2021  Check out. Ship via USPS#9400111108400775372495