RMA Status : Check-Out

Your Shipping Address:

Name : Nick Wayne freeman
Email : nfreeman06cbr@gmail.com
Street Address : 1240 Hannah Ct SE
City : dacula
State : ga
Zip Code : 30019
Country : United States
Phone : (770) 856-3869
Product To Return : MCL2009 DRK160 ESC
Problem With Product : the esc powered on fine and then randomly turns off. no throttle and will not fully power on. I’ve gotten it to turn back on once but it shuts back down at random. . i run your suggested gearing on a drk 3.5t motor. no long burnout(i use warmers) and no high timing( under 60 total on both) battery was not hooked up backwards..
Date Purchased : 2021-05-07
Where Purchased : xtreme rc hobby and racing


RMA: 2065

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Nick Wayne freeman
Email : nfreeman06cbr@gmail.com
Street Address : 1240 Hannah Ct SE
City : dacula
State : ga
Zip Code : 30019
Country : United States
Phone : (770) 856-3869
Product To Return : MCL2009 DRK160 ESC
Problem With Product : the esc powered on fine and then randomly turns off. no throttle and will not fully power on. I’ve gotten it to turn back on once but it shuts back down at random. . i run your suggested gearing on a drk 3.5t motor. no long burnout(i use warmers) and no high timing( under 60 total on both) battery was not hooked up backwards..
Date Purchased : 2021-05-07
Where Purchased : xtreme rc hobby and racing


RMA: 2065

« Click here to return to the home page

User Note

6/17/2021  Check in

6/21/2021 Communication – ESC date code does not match purchase date. Is it possible that you got this esc mixed up with another one you own? Please reply directly to this email. Thank you!

6/22/2021 Inspection – MOSFET board is damaged. Power wires had extra capacitors soldered to them. The protective covering has been removed from the Capacitor pack. This is not a manufacturers defect and is consistent with these causes:

  • Improper power input (reverse polarity)
  • Excessive amperage draw (extreme burnout, incorrect gearing, too many runs etc)
  • Motor out of sync (bridged terminals, sensor gap)

The price to repair the ESC is normally $120 plus $8 shipping. Since the ESC is not very old, we will offer a courtesy discount of 30%, making the repairs $84 plus $8 shipping. Please reply directly to this email to have the ESC repaired.

We want to help prevent this from happening again so please let us know what motor you are running, gearing, chassis, etc and we can offer set up suggestions. Thank you!

6/23/2021  Invoice  https://www.paypal.com/invoice/p/#W722VUMAH2MCQNBE

6/23/2021  Payment received

6/23/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. Please see testing video.

6/24/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400029133704