RMA Status : Check-Out

Your Shipping Address:

Name : Greg Knust
Email : knusthammer@gmail.com
Street Address : 2034 Steamboat Cir
City : labelle
State : fl
Zip Code : 33935
Country : United States
Phone : (863) 302-4101
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Unit powers on and chimes. when I make a pass it stutters, and lacks power. Unit also gets very hot with little to no load.
Date Purchased : 2021-02-18
Where Purchased : Michael’s Rc Hobbies


RMA: 2043

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Greg Knust
Email : knusthammer@gmail.com
Street Address : 2034 Steamboat Cir
City : labelle
State : fl
Zip Code : 33935
Country : United States
Phone : (863) 302-4101
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Unit powers on and chimes. when I make a pass it stutters, and lacks power. Unit also gets very hot with little to no load.
Date Purchased : 2021-02-18
Where Purchased : Michael’s Rc Hobbies


RMA: 2043

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User Note

5/12/2021  Check in

5/12/2021 Inspection – Hello Greg, as per our conversation tonight, the MOSFET board is damaged as seen in the pictures. This is typical damage caused by an amperage overload, like we talked about. I am heavily leaning toward the motor causing this, just like your other ESC. Something has changed in your racing program to cause 2 ESC’s to fail. What has changed lately? Different burnout procedure? Different motor? 2 failures in a row indicates that something has changed. We want to help you to be successful and between both of us, we can figure this out.

With that said, the damage was caused by an outside source as the ESC has been run without any problems for some time. The cost to repair this ESC will be $120 plus $8 shipping. Please reply if you wish to move forward with repairs.

Thank you

5/13/2021  Invoice  https://www.paypal.com/invoice/p/#NQ6STJZMZBMB6E9C

5/13/2021  Payment received

5/13/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. Please see testing video.

5/14/2021  Check out. Ship via USPS#9400111108400106414191