RMA Status : Check-Out

Your Shipping Address:

Name : Kevin Thomas
Email : kjthoma2@gmail.com
Street Address : 5957 Big Sandy Drive
City : Raleigh
State : NC
Zip Code : 27616
Country : USA
Phone : (919) 368-6613
Product To Return : VST Black Edition Series Motor
Problem With Product : This motor was previously serviced (RMA # 041920155777), however, it is still experiencing temperature issues. I emailed team manager Nick Malato and provided several details related to the motor. Since taking my Viper 7.5t motor out after a temperature reading of 228 degrees, I have ran two other motors (Tekin 8.5t Gen 2, Losi Xcelorin 8.5t) with no issues.
Date Purchased : 2015-01-26
Where Purchased : Viper Website


RMA: 204

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Kevin Thomas
Email : kjthoma2@gmail.com
Street Address : 5957 Big Sandy Drive
City : Raleigh
State : NC
Zip Code : 27616
Country : USA
Phone : (919) 368-6613
Product To Return : VST Black Edition Series Motor
Problem With Product : This motor was previously serviced (RMA # 041920155777), however, it is still experiencing temperature issues. I emailed team manager Nick Malato and provided several details related to the motor. Since taking my Viper 7.5t motor out after a temperature reading of 228 degrees, I have ran two other motors (Tekin 8.5t Gen 2, Losi Xcelorin 8.5t) with no issues.
Date Purchased : 2015-01-26
Where Purchased : Viper Website


RMA: 204

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User Note

6/22/2015 5:54PM PST:  Checked in by Barbara Ho

8/3/2015

  • Rebuilt the motor again
  • Rebuilt with new stator, new rotor, and new sensor unit
  • Tested on motor analyzer for 1.5 min with no problem found after rebuilt

8/4/2015

  • Rebuilt fee- $25 was sent. Pending for customer’s action- Fee was wavied.

8/5/2015 Checked out: 12:44PM PST by Barbara. Shipped via USPS First Class with tracking number: 9400111899562273806614