RMA Status : Check-Out

Your Shipping Address:

Name : Morgan Tracey
Email : momolafd@gmail.com
Street Address : 3132 Garrow Drive
City : Antioch
State : CA
Zip Code : 94509
Country : United States
Phone : (323) 314-5491
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Turns on but does nothing when throttle or brake are applied with remote. Gave the car a push start and the throttle begins to work fine. Spoke with Nathen Lentz and we tried to pinpoint the issue and he suggested to send it in for repair.
Date Purchased : 2021-02-06
Where Purchased : NorCal Hobbies


RMA: 2022

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Morgan Tracey
Email : momolafd@gmail.com
Street Address : 3132 Garrow Drive
City : Antioch
State : CA
Zip Code : 94509
Country : United States
Phone : (323) 314-5491
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Turns on but does nothing when throttle or brake are applied with remote. Gave the car a push start and the throttle begins to work fine. Spoke with Nathen Lentz and we tried to pinpoint the issue and he suggested to send it in for repair.
Date Purchased : 2021-02-06
Where Purchased : NorCal Hobbies


RMA: 2022

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User Note

7/12/2021  Check in

7/12/2021 Inspection – ESC is out of warranty by date. MOSFET board is damaged. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (extreme burnout, improper gearing, too many runs in a row)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Please reply to this email and we will send you an invoice to move forward with repairs. Also, please include what car you are running, motor, can timing and gearing so we can offer suggestions to help prevent this from happening again. Thank you.

7/13/2021  Invoice  https://www.paypal.com/invoice/p/#JS2P6V9VKJSMHAFS

7/18/2021  Payment received

7/19/2021 Service

  • Rebuilt the ESC with brand new control board, MOSFET board, capacitor module, and thermal pad.
  • Tested and verified the ESC. Please review RMA#2022 testing video.

7/19/2021  Check out. Ship via USPS#9400111108400656932138