RMA Status : Check-Out

Your Shipping Address:

Name : Jean melendez
Email : Jeanmelendez2019@gmail.com
Street Address : 2127 figaro ln
City : Jacksonville
State : Florida
Zip Code : 32210
Country : United states
Phone : (904) 470-0611
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Turns on does not beep ran it one time when going down the track the car stopped about 10 feet away from me I put the car up and contacted maclan
Date Purchased : 2021-02-05
Where Purchased : Florida rc outlet


RMA: 1995

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jean melendez
Email : Jeanmelendez2019@gmail.com
Street Address : 2127 figaro ln
City : Jacksonville
State : Florida
Zip Code : 32210
Country : United states
Phone : (904) 470-0611
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Turns on does not beep ran it one time when going down the track the car stopped about 10 feet away from me I put the car up and contacted maclan
Date Purchased : 2021-02-05
Where Purchased : Florida rc outlet


RMA: 1995

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User Note

4/23/2021  Check in. The esc is out of warranty. We will perform a free inspection and get back to you in a few days.

4/25/2021 Inspection – MOSFET board is damaged. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (excessive burnout, improper gearing, too many runs in a row, etc)
  • Motor out of sync (bridged terminals, sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping. Please reply if you would like to move forward with repairs.

Please let us know what motor, gearing etc you are running so we can offer suggestions to prevent this from happening again.

Thank you.

4/26/2021 – Repaired ESC with new MOSFET board, Control board and Capacitor. The damage was not a manufacturers defect and was caused by something else, so please check all of the things listed previously. We will cover this under warranty this one time. Please see testing video showing ESC functioning properly.

4/27/2021 Check Out

Shipped via US Mail  with tracking number: 9400111108400329406614