RMA Status : Check-Out

Your Shipping Address:

Name : JOSEPH SALTER
Email : Liosalter13@gmail.com
Street Address : 94 malden street
City : Woodbridge
State : ON
Zip Code : L4L 8J9
Country : Canada
Phone : (416) 817-3135
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Motor only spins if jogged. Tried different esc and it’s fine.
Date Purchased : 2021-03-22
Where Purchased : Extreme rc and raceway


RMA: 1962

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : JOSEPH SALTER
Email : Liosalter13@gmail.com
Street Address : 94 malden street
City : Woodbridge
State : ON
Zip Code : L4L 8J9
Country : Canada
Phone : (416) 817-3135
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Motor only spins if jogged. Tried different esc and it’s fine.
Date Purchased : 2021-03-22
Where Purchased : Extreme rc and raceway


RMA: 1962

« Click here to return to the home page

User Note

4/23/2021  Check in

4/25/2021 Communication – What motor are you using, what timing in the esc, can timing and what gearing?

4/26/2021 Customer reply to service email

I recieved a note that asked for this info yesterday. I responded to the RMA email and wasn’t sure if it was correct. I really look forward to getting this back.

The spur was 87 and 19 pinion on a associated gear box. Motor is a maclan 3.5t which was purchased at the same time. Tune was low traction 3.5t. Can timing wasn’t  touched 20°

The most timing added via the esc  was the default 3.5t tune timing which off the top of my head I believe was 58°.  Most passes had the esc timing turned all the way down sometimes no timing what so ever.
I have another esc and motor on order via my LHS but don’t think that will arrive anytime soon (it’s been almost a month so far) when is your next pre order as I would like to have spares? I have 2 cars and want to have at least 1 spare as I don’t want to run any other product but yours.
Regards
Joseph
4/26/2021 – Repaired ESC with new MOSFET board, control board, and Capacitor. The damage is not a manufacturers defect and was caused by something else, so please check your setup, wiring, burnout procedure etc. We will cover the repair this one time, so make sure everything else in your set up is proper. See testing video showing ESC is functioning properly after repairs.

4/28/2021  Check out. Ship via FedEx# 773568202735