RMA Status : Check-Out

Your Shipping Address:

Name : Kenjuan Asberry
Email : kenjuana@gmail.com
Street Address : 2010 Towering Pines
City : Las Vegas
State : NEVADA
Zip Code : 89135
Country : United States
Phone : (702) 715-2787
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Motor want turn u less pushed
Date Purchased : 2021-03-15
Where Purchased : Reckless hobbies


RMA: 1933

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Kenjuan Asberry
Email : kenjuana@gmail.com
Street Address : 2010 Towering Pines
City : Las Vegas
State : NEVADA
Zip Code : 89135
Country : United States
Phone : (702) 715-2787
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Motor want turn u less pushed
Date Purchased : 2021-03-15
Where Purchased : Reckless hobbies


RMA: 1933

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User Note

4/19/2021  Check in. Please email us the proof of purchase to verify the warranty. Thank you!

4/20/2021 Customer provided proof of purchase

The receipt mismatches the price tag on the box.

4/20/2021 Inspection

  • ESC needs to push the motor to start running. Normally this problem indicates the MOSFET was already damaged.
  • Checked the ESC, confirm the damage on the MOSFET board, please see the below photo:

  • This problem showing on the ESC mostly was caused by the motor.  It can be incorrect wiring, bridged soldering, or motor out of sensor sync. We would like to ask what motor did you connect with this ESC?  Please reply to the RMA email directly.  Thanks

5/4/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. The damage was NOT a manufacturers defect and WILL happen again if something doesn’t change in your program. The ESC was damaged by an outside factor, most likely the motor, or an excessive burnout. We strongly suggest NOT to use that motor again. We will provide this ONE TIME ONLY courtesy service. ESC has been tested after repair and works perfectly fine. See testing video.

5/6/2021  Check out. Ship via USPS#9461211108400372987731