RMA Status : Check-Out

Your Shipping Address:

Name : Donald D DeWitt
Email : don.dewitt@helidirect.com
Street Address : 8768 West State Road 236
City : Middletown
State : IN
Zip Code : 47356
Country : United States
Phone : (765) 228-7782
Product To Return : Xpert-R2
Problem With Product : Bad pot causing servo twitch.
Date Purchased : 2020-06-20
Where Purchased : Helidirect


RMA: 1929

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Donald D DeWitt
Email : don.dewitt@helidirect.com
Street Address : 8768 West State Road 236
City : Middletown
State : IN
Zip Code : 47356
Country : United States
Phone : (765) 228-7782
Product To Return : Xpert-R2
Problem With Product : Bad pot causing servo twitch.
Date Purchased : 2020-06-20
Where Purchased : Helidirect


RMA: 1929

« Click here to return to the home page

User Note

4/12/2021  Check in

4/13/2021  Inspection

  • We tested the servo and were not able to duplicate the problem. Please see servo testing video.
  • We will send this servo back to Xpert factory for  testing and inspection. We will request Xpert to replace the pot for a peace of mind. The turn around time will be 4 to 6 weeks. Thanks

5/18/2021 Service return

  • The factory inspected and found the cause of the issue was on the gear mesh. The factory replaced the problem gears and tested the servo to verify.
  • We will send back the servo to Heli Direct with the next shipment.

5/19/2021  Check out. Ship via FedEx 773770784870