RMA Status : Check-Out

Your Shipping Address:

Name : John Kennaday
Email : jkennaday@mac.com
Street Address : 3835 Cherry Avenue
City : San Jose
State : CA
Zip Code : 95118
Country : USA
Phone : (408) 892-4911
Product To Return : MCL2009 DRK160 ESC
Problem With Product : after firmware upgrade it won’t register with any receiver
Date Purchased : 2021-02-14
Where Purchased : amain


RMA: 1916

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : John Kennaday
Email : jkennaday@mac.com
Street Address : 3835 Cherry Avenue
City : San Jose
State : CA
Zip Code : 95118
Country : USA
Phone : (408) 892-4911
Product To Return : MCL2009 DRK160 ESC
Problem With Product : after firmware upgrade it won’t register with any receiver
Date Purchased : 2021-02-14
Where Purchased : amain


RMA: 1916

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User Note

4/7/2021  Check in.

4/7/2021 Inspection – MOSFET board is damaged. See picture. Possible causes are:

  • Improper power input (reverse polarity)
  • Excessive amp draw (improper gearing, excessive burnout, too many runs in a row, etc)
  • Motor out of sync (terminals bridged, sensor gap)

With the ESC being so new, we would like to extend a one time courtesy discount of 30% to repair the ESC. The normal cost to repair the ESC would be $120plus $8 shipping. With the discount, the cost will be $84 plus $8 shipping for a total of $92. Please reply if you’d like to proceed with repairs.

4/21/2021  Invoice  https://www.paypal.com/invoice/p/#ZRAWZ4B6GAJP7W7Q

4/22/2021  Payment received

4/22/2021 Repaired ESC with new MOSFET board, Control board and Capacitor. See testing video.

4/24/2021  Check out. Ship via USPS#9400111108400976575459