RMA Status : Check-Out

Your Shipping Address:

Name : Jerry Phillips
Email : Jerrys_garden1@outlook.com
Street Address : 46800 Bemis
City : Belleville
State : Mi
Zip Code : 48111
Country : Wayne
Phone : (313) 319-0204
Product To Return : MCL2009 DRK160 ESC
Problem With Product : It’s not working right
Date Purchased : 2021-03-23
Where Purchased : Dirt Burners


RMA: 1903

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jerry Phillips
Email : Jerrys_garden1@outlook.com
Street Address : 46800 Bemis
City : Belleville
State : Mi
Zip Code : 48111
Country : Wayne
Phone : (313) 319-0204
Product To Return : MCL2009 DRK160 ESC
Problem With Product : It’s not working right
Date Purchased : 2021-03-23
Where Purchased : Dirt Burners


RMA: 1903

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User Note

4/7/2021  Check in

4/7/2021

  • The ESC has a cold solder negative power input.

  • The capacitor module has damaged diode that indicates incorrect power input.

  • Checked the ESC data log, it has a 32-sec session with motor running. In the session the motor dropped its sensor signal at 23.50 sec mark. Please see the below data log graph.

  • ESC has completely damaged MOSFET boards due to incorrect power input or motor out of sync signal.

  • According to all facts we discovered, it is not a manufacturing defect that caused the ESC failure.
  • We’d provide this ONE TIME courtesy service to rebuild the ESC with all new internals.
  • Tested and verified ESC, see RMA#1903 testing video.

4/7/2021  Check out. Ship via USPS#9400111108400554226391