RMA Status : Check-Out

Your Shipping Address:

Name : Kenyan Helm
Email : Kjh61244@gmail.com
Street Address : 420 53rd st
City : Moline
State : Illinois
Zip Code : 61265
Country : United States
Phone : (951) 490-9817
Product To Return : MCL2009 DRK 160 ESC
Problem With Product : The fan on the esc doesn’t come on and the esc looses calibration. It’s the new Drk pro 160a drag racing esc
Date Purchased : 2021-03-23
Where Purchased : Thunder road hobbies moline Il


RMA: 1898

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Kenyan Helm
Email : Kjh61244@gmail.com
Street Address : 420 53rd st
City : Moline
State : Illinois
Zip Code : 61265
Country : United States
Phone : (951) 490-9817
Product To Return : MCL2009 DRK 160 ESC
Problem With Product : The fan on the esc doesn’t come on and the esc looses calibration. It’s the new Drk pro 160a drag racing esc
Date Purchased : 2021-03-23
Where Purchased : Thunder road hobbies moline Il


RMA: 1898

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User Note

4/6/2021  Check in. Please email us the proof of purchase to verify the warranty. Thank you!

4/8/2021 Information request – Please let us know what motor you are running, what car/transmission, and what gearing. Thank you.

4/9/2021 Customer reply

 

From: Kenyan Helm <kjh61244@gmail.com>
Date: Fri, Apr 9, 2021 at 3:00 AM
Subject: Re: RMA ( 1898 ) Status has been changed
To: hobbyauthority <service@hobbyauthority-dist.com>

 

Maclan drk 4.5 turn gearing 19 pinion and 81 spur. Sc6.2 drag build
4/13/2021 Inspection – MOSFET board is damaged. Please see picture. Possible causes are:
  • Improper power input (reverse polarity)
  • Excessive amp draw (excessive burnout, too many runs in a row, too much timing, etc)
  • Motor out of sync (bridged terminal)

Since the ESC is so new, we would like to offer a one time, 30% discount on the repairs of the ESC. This will make the repairs $84 plus $8 shipping. Please reply if you’d like to move forward with repairs.

4/14/2021 – Hello Kenyan, as per my email, we have repaired your ESC with new MOSFET board, Control board and Capacitor and tested. Please see testing video below.

4/16/2021  Check out. Ship via USPS#9400111108400993216397