RMA Status : Check-Out

Your Shipping Address:

Name : Troy Schaefer
Email : tschaefer162@gmail.com
Street Address : 162 Overviuew Circle East
City : Red Lion
State : PA
Zip Code : 17356
Country : US
Phone : (717) 324-0941
Product To Return : VTX8 ESC
Problem With Product : ESC does not turn on Switch becomes dangerously hot
Date Purchased : 2015-02-20
Where Purchased : Motorama from Nick Malato


RMA: 188

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Troy Schaefer
Email : tschaefer162@gmail.com
Street Address : 162 Overviuew Circle East
City : Red Lion
State : PA
Zip Code : 17356
Country : US
Phone : (717) 324-0941
Product To Return : VTX8 ESC
Problem With Product : ESC does not turn on Switch becomes dangerously hot
Date Purchased : 2015-02-20
Where Purchased : Motorama from Nick Malato


RMA: 188

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User Note

Checked in: 6/11/2015 1:35PM PST  by Barbara Ho

Inspection: 6/23/2015 3:20pm PST

  • VTX8 control board was damaged due to excessive voltage spikes caused by motor
  • VF4 motor shows physical impact resulting all screws off position and bending screw holes (see attached photos)
  • VF4 motor shows front bearing damage by he noise (see attached video)
  • VF4 motor shows no sign of maintenance with built-up dirt in the motor (see attached photos)
  • VF4 motor does not run up to the spec (3700KV with 4A no load current draw) on motor analyzer

Bearing damage video

IMG_7376 IMG_7375 IMG_7374IMG_7377

 

This case is currently pending. The Technical Manager, Nick Malato, will contact you within 2 business days.

Checked Out: Return the units back to the customer via USPS Mail with tracking number: 9405511899562786462010