RMA Status : Check-Out

Your Shipping Address:

Name : Lucas Harman
Email : info@lukeshobbies.com
Street Address : 400 West Main Street
City : Waynesboro
State : VA
Zip Code : 22980
Country : United States
Phone : (540) 451-7240
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Brand new ESC, will power up but will not beep. The Red/Blue/Org lights will flash in the appropriate sequence for initial calibration but will not power the DRK motor. It will also connect via WiFi and the latest Firmware update performed without issue, but the ESC will not calibrate and power a motor. Same procedure done per the instructions on another DRK at the same time with no issues. I’m the owner of Luke’s Hobbies and this is a personal use DRK of my own.
Date Purchased : 2021-02-20
Where Purchased : Luke’s Hobbies LLC


RMA: 1817

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Lucas Harman
Email : info@lukeshobbies.com
Street Address : 400 West Main Street
City : Waynesboro
State : VA
Zip Code : 22980
Country : United States
Phone : (540) 451-7240
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Brand new ESC, will power up but will not beep. The Red/Blue/Org lights will flash in the appropriate sequence for initial calibration but will not power the DRK motor. It will also connect via WiFi and the latest Firmware update performed without issue, but the ESC will not calibrate and power a motor. Same procedure done per the instructions on another DRK at the same time with no issues. I’m the owner of Luke’s Hobbies and this is a personal use DRK of my own.
Date Purchased : 2021-02-20
Where Purchased : Luke’s Hobbies LLC


RMA: 1817

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User Note

Check in: 3/16/2021

Please reply this email with the purchase receipt in order for this case to be a warranty case.

3/18/2021 Communication – Please reply with what motor you are using.

3/21/2021 Customer has replied “The motor is a brand new DRK 3.5T. The motor is good. I had another DRK ESC on the bench at the same time that I hooked to the same motor and went through the same calibration/setup procedures with no issues. Motor beeps, powers up and turns both directions.”

3/21/2021 Inspection – MOSFET board has been damaged. See picture.

Possible causes of this damage could be:

  • Improper power input (reverse polarity)
  • Excessive Amp draw (improper gearing, excessive burnout, too much timing, too many runs, etc)
  • Motor out of sync (bridged terminals, sensor gap)

This type of damage is not a manufacturers defect and is normally not covered by warranty. This one time only, we will waive the repair fees.

Repaired ESC with new MOSFET board, Control board and Capacitor pack. See testing video.

 

Check Out : 3/23/2021 Shipped via US Mail with tracking number: 9400111108400485356785