RMA Status : Check-Out

Your Shipping Address:

Name : Alexander Krieg
Email : Akrieg1270@gmail.com
Street Address : 3826 E Park Ave
City : Phoenix
State : AZ
Zip Code : 85044
Country : United States
Phone : (480) 862-9224
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Installed with a 3.5t motor @20deg using the TSR 3.5t profile on the D12.01 firmware, dialed down ~5ish% for an initial test. Lost power after ~20’ the very first run, with a very mild launch just trying to feel out the ESC feel. Smoke started coming out as I walked up to the car
Date Purchased : 2021-02-09
Where Purchased : Hobby Action Raceway


RMA: 1781

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Alexander Krieg
Email : Akrieg1270@gmail.com
Street Address : 3826 E Park Ave
City : Phoenix
State : AZ
Zip Code : 85044
Country : United States
Phone : (480) 862-9224
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Installed with a 3.5t motor @20deg using the TSR 3.5t profile on the D12.01 firmware, dialed down ~5ish% for an initial test. Lost power after ~20’ the very first run, with a very mild launch just trying to feel out the ESC feel. Smoke started coming out as I walked up to the car
Date Purchased : 2021-02-09
Where Purchased : Hobby Action Raceway


RMA: 1781

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User Note

2/24/2021 Check In

3/1/2021 Communication

Hi Alexander,

As we inspected your returned DRK ESC, it was found to have permanent damage caused by excessive current draw or motor out of sync. Could you please tell us

  1. What 3.5 motor did you connect with this DRK ESC?
  2. What chassis did you use? and spur/ pinion information

Thanks!!

4/1/2021 Courtesy Service

  • One time courtesy service to rebuild the ESC with brand new control board, MOSFET board, capacitor module, and thermal pads.
  • Tested and verified ESC, see RMA#1781 testing video.

4/1/2021 Check Out

Shipped via US Mail with tracking number: 9400111108400595331269