RMA Status : Check-Out

Your Shipping Address:

Name : Jonah E Gallant
Email : jonah.gallant@gmail.com
Street Address : 3752 N Walnut Rd
City : North Las Vegas
State : NV
Zip Code : 89115-0322
Country : United States
Phone : (702) 813-8677
Product To Return : MCL2009 DRK160 ESC
Problem With Product : ESC will not run on it’s own. It will run with a push or kick start.
Date Purchased : 2020-10-11
Where Purchased : 10/11/20


RMA: 1743

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jonah E Gallant
Email : jonah.gallant@gmail.com
Street Address : 3752 N Walnut Rd
City : North Las Vegas
State : NV
Zip Code : 89115-0322
Country : United States
Phone : (702) 813-8677
Product To Return : MCL2009 DRK160 ESC
Problem With Product : ESC will not run on it’s own. It will run with a push or kick start.
Date Purchased : 2020-10-11
Where Purchased : 10/11/20


RMA: 1743

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User Note

2/4/2021 Check in

2/7/2021 Inspection – Verified that ESC was damaged. Capacitor pack has been resoldered to board. See pic

MOSFET board has been damaged. See pic. The possible cause could be:

  • Excessive heat while resoldering capacitor pack
  • Improper power input (reverse polarity)
  • Excessive amp draw (over-geared, too much timing, too many runs without cooling)
  • Motor out of sync (bridged or sensor gap)

The cost to repair the ESC will be $120 plus $8 shipping for a total of $128. This will include replacing the MOSFET board, Control board and Capacitor pack.

Please reply to this RMA if you wish to move forward with repairs and we will send an invoice.

Customer’s response

jonah.gallant

Sun, Feb 7, 9:42 PM (4 days ago)

to me
This speed control was not overheated while soldering. This speed control was not plugged in reverse. The motor was properly allowed to cool before running. The vehicle was geared properly. The speed control in within warranty standards. I would like the speed control repaired/ replaced under warranty.

jonah.gallant

Sun, Feb 7, 9:44 PM (4 days ago)

to me
This speed control is supposed to have a 120 warranty free from defects.
2/11/2021 Service response

Hello Jonah, I am replying in regard to your recent RMA request. Our technicians have inspected your ESC and have determined that the failure was not due to a manufacturers defect, and that there has been modification to the ESC in the manner of capacitor pack replacement.. There were several warnings against this in the box in which the ESC was packaged. Please see picture attached.

There are a couple of items of note here.
1. Warranty is to guarantee the product is free from “material and manufactures defect”. Once the ESC is used and raced, that in most cases indicated the ESC had no problem to stand its original factory limited warranty.
2. We have no control over any modifications on the ESC. We do not recommend any customer to resolder ESC in the warranty period so it avoids misunderstandings and arguments. There’s a fact of modification on the capacitor module. Therefore, we are sorry the ESC is not covered by the warranty.
I am willing to offer you a one time discount of 30% for the repairs of this ESC, which will make the total cost $84 + $8 shipping for a total of $92.
Please let me know if you would like to accept our offer and we can get the repairs made.
Thank you
Colin
2/11/2021  Payment received
2/11/2021 ESC repaired with new MOSFET board, Control board and Capacitor pack. See testing video.
2/15/2021 Check Out
Shipped via US Mail with tracking number :9400111202555107809110