RMA Status : Check-Out

Your Shipping Address:

Name : Chris Chow
Email : sirhc168@gmail.com
Street Address : 539 Keelson circle
City : Redwood City
State : California
Zip Code : 94065
Country : United States
Phone : (650) 888-6058
Product To Return : MCL1005 MRR3.5T
Problem With Product : Solder came apart. Destroyed my r1 speed control. I ran it four times for about 2 seconds at wot. 2s 6000mah battery. I took the motor apart and found the solder melted. Never seen this before and I’m running the same motor in my other vehicle fir 6 mo.
Date Purchased : 2020-12-22
Where Purchased : Online Maclan shop direct


RMA: 1731

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Chris Chow
Email : sirhc168@gmail.com
Street Address : 539 Keelson circle
City : Redwood City
State : California
Zip Code : 94065
Country : United States
Phone : (650) 888-6058
Product To Return : MCL1005 MRR3.5T
Problem With Product : Solder came apart. Destroyed my r1 speed control. I ran it four times for about 2 seconds at wot. 2s 6000mah battery. I took the motor apart and found the solder melted. Never seen this before and I’m running the same motor in my other vehicle fir 6 mo.
Date Purchased : 2020-12-22
Where Purchased : Online Maclan shop direct


RMA: 1731

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User Note

2/2/2021 Check in

2/3/2021 – Inspection – Motor has all solder joints melted. Possibly aggressive gearing or excessive timing. See picture.

We will provide a one time courtesy rebuild with new stator.

2/5/2021 ONE TIME courtesy service

  • Rebuilt motor with a new stator
  • Tested and verified motor with no issues

Final note:

  • The way this motor was damaged was incorrect setup that resulted overcurrent and moreover overheat. That is why all solder joints were all melted. If it was a quality issue, the wires will be burnt and turned to carbonize in single slot. We’d suggest to check setup on gearing and ESC turbo power to avoid similar issue.

2/8/2021 Check out. Shipped via US mail: 9400111202555315843500