RMA Status : Check-Out

Your Shipping Address:

Name : William Fraden
Email : WFraden1@aol.com
Street Address : 9711 Sharing Cross Drive
City : Jacksonville
State : FL
Zip Code : 32257
Country : United States
Phone : (904) 655-1948
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : Does not work talked to Mr. Branch
Date Purchased : 2020-11-30
Where Purchased : Florida rc outlet


RMA: 1700

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : William Fraden
Email : WFraden1@aol.com
Street Address : 9711 Sharing Cross Drive
City : Jacksonville
State : FL
Zip Code : 32257
Country : United States
Phone : (904) 655-1948
Product To Return : Maclan Racing – DRK 160 ESC
Problem With Product : Does not work talked to Mr. Branch
Date Purchased : 2020-11-30
Where Purchased : Florida rc outlet


RMA: 1700

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User Note

Check-in: 1/19/2021  Please reply this e-mail and provide the proof of purchased order in order for it to be considered as warranty item. Thank you!

1/26/2021 Inspection – Confirmed ESC does not function correctly. Disassembled ESC, MOSFET board and Control board damaged. See photo.

Probably causes can be:

  • Improper power input (reverse polarity)
  • Motor out of sync (Bridged or sensor gap)
  • Excessive amp draw (Over geared, too many runs without cooling, improper burnout)

The cost to repair ESC will be $115 (new MOSFET board, Control board, Capacitor pack) plus $8 return shipping for a total of $123. If you wish to move forward with repairing the ESC, please respond to this email.

RMA#1700

2/4/21 Customer declined service

“After considering my options I decided you can keep my esc. I will be buying a Hobbywing and telling my friends that suggested I sent this back about my experience with Mcclan. A big 10 minutes of run time.”