RMA Status : Check-Out

Your Shipping Address:

Name : Jason Brittain
Email : Brittainslawncare@gmail.com
Street Address : 171 bluebrook ct
City : Oviedo
State : Fl
Zip Code : 32766
Country : Usa
Phone : (407) 415-2874
Product To Return : Maclan Racing – MMax 8R ESC
Problem With Product : Does not turn on
Date Purchased : 2020-12-14
Where Purchased : Micheals rc hobbies


RMA: 1680

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jason Brittain
Email : Brittainslawncare@gmail.com
Street Address : 171 bluebrook ct
City : Oviedo
State : Fl
Zip Code : 32766
Country : Usa
Phone : (407) 415-2874
Product To Return : Maclan Racing – MMax 8R ESC
Problem With Product : Does not turn on
Date Purchased : 2020-12-14
Where Purchased : Micheals rc hobbies


RMA: 1680

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User Note

1/26/2021 Check-inĀ  Please reply this email with the purchased receipt in order for the items to be considered as warranty items.

1/27/2021 Inspection

Unit #1 MMax Pico ESC

  • The ESC has corrupted firmware.
  • We updated the ESC to the latest firmware.
  • Tested and verified the ESC. Please seeRMA1680 MMax Pico ESC testing video.
  • This ESC will be returned with free of charge on service.

Unit #2 MMax 8R ESC

  • The ESC has completely burnt and disconnected positive power trace. Please see the below photo:

  • The possible causes of this problem can be:
    • Incorrect power input (reverse polarity)
    • Motor out of sync (poor motor sensor signal, motor bridged, or shorted)
    • Excessive overcurrent by incorrect gearing, or low turn motor in drag race
  • We are not sure what motor this ESC was used with. We can only provide our observations. We’d strongly suggest checking the motor as well.
  • Note: it is not a defect of material or manufacture as the way it was damaged.
  • The cost to rebuild this ESC is $120 plus return shipping $8. Since this ESC was fairly new, we’d offer a courtesy 30% off discount and waive the $8 return shipping. The cost will be $84. Please reply if you wish to proceed the service. Thank you

2/2/2021 Service

  • One time courtesy service to rebuild the ESC with all new internals.
  • Tested and verified ESC. Please see RMA testing video.

2/4/2021 Check Out. Shipped via US Mail with tracking number: 9400111202555354151192