RMA Status : Inspection

Your Shipping Address:

Name : Shaun Duffy
Email : dogdaysrc@gmail.com
Street Address : 105 Rosalia Circle
City : York
State : Pennsylvania
Zip Code : 17402
Country : United States
Phone : (717) 683-3235
Product To Return : PI-3401
Problem With Product : Doesn’t turn, makes noise. I think it’s gears. Hoping it can be rebuilt. I’ve never had any luck doing it myself.
Also including PI-3402 with similar issues.
Date Purchased : 2017-10-01
Where Purchased : HAD


RMA: 1665

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Shaun Duffy
Email : dogdaysrc@gmail.com
Street Address : 105 Rosalia Circle
City : York
State : Pennsylvania
Zip Code : 17402
Country : United States
Phone : (717) 683-3235
Product To Return : PI-3401
Problem With Product : Doesn’t turn, makes noise. I think it’s gears. Hoping it can be rebuilt. I’ve never had any luck doing it myself.
Also including PI-3402 with similar issues.
Date Purchased : 2017-10-01
Where Purchased : HAD


RMA: 1665

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User Note

Check-in: 1/4/2021 Package received. We’ll start the inspection process first.

1/5/2020 Inspection

  • Both servos were used for long period of time. Both servos have loose pinion due to aging. It can not be fixed by simply replacing the gearset.
  • We can send both servo back to the factory for complete rebuild service. The cost will be $40/pcs. The turnaround time will be 4 to 6 weeks. Please reply if you wish to proceed the service.