RMA Status : Check-Out

Your Shipping Address:

Name : Ryan Chin
Email : ryanchin88@gmail.com
Street Address : 620 22nd street
City : Santa monica
State : CA
Zip Code : 90402
Country : USA
Phone : (917) 838-6141
Product To Return : MCL2005 MMax Pico 100A ESC
Problem With Product : Did not work properly out of the box (no/weak throttle response). Flashed the firmware and no difference. Tried to flash and run esc and this time it smoked and no longer working.
Date Purchased : 2020-12-08
Where Purchased : AMain


RMA: 1653

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Ryan Chin
Email : ryanchin88@gmail.com
Street Address : 620 22nd street
City : Santa monica
State : CA
Zip Code : 90402
Country : USA
Phone : (917) 838-6141
Product To Return : MCL2005 MMax Pico 100A ESC
Problem With Product : Did not work properly out of the box (no/weak throttle response). Flashed the firmware and no difference. Tried to flash and run esc and this time it smoked and no longer working.
Date Purchased : 2020-12-08
Where Purchased : AMain


RMA: 1653

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User Note

Check-in: 1/5/2021 We’ll start the inspection soon!

01/07/21  Communication

  • Did the ESC ever work?
  • What motor is being used?
  • What was the timing on the motor?

 

1/11/2021 Customer replied

To answer your questions in the RMA:
– The ESC never worked properly, but it did power on the first time.  However, it did operate properly as the motor never received full power from the ESC and required a “push start” to engage any throttle response.  It stopped working completely after flashing the ESC via the software instructions.
– The motor is an LRP 17.5.  There is no issue with the motor or the sensor wire as the prior ESC I was upgrading from (a Hobbywing JustStock) currently still works fine with this set-up.
– tried at 0 timing and 5 degree increments up to 40 and there was no difference in the ESC’s throttle response.
1/11/2021 Communication
We will provide a one time only courtesy repair. Please allow 2-3 days for ESC to be shipped.
1/11/2021 Repaired ESC. Repaired ESC with new MOSFET board, Control board and new Capacitor pack. Tested ESC. Please see testing video.
1/13/2021 Check Out  Shipped via US Mail with tracking number: 9400111202555531205342