RMA Status : Check-Out

Your Shipping Address:

Name : Rusty Brooks
Email : rbrooks@craneworks.com
Street Address : 2728 Rev. Abraham Woods Jr. Blvd.
City : Birmingham
State : AL
Zip Code : 35203
Country : United States
Phone : (205) 296-5151
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Never worked out of the box tried reloading the software out of the box and that didn’t work either.
Date Purchased : 2020-10-07
Where Purchased : Hobby Authority Distribution


RMA: 1614

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Rusty Brooks
Email : rbrooks@craneworks.com
Street Address : 2728 Rev. Abraham Woods Jr. Blvd.
City : Birmingham
State : AL
Zip Code : 35203
Country : United States
Phone : (205) 296-5151
Product To Return : MCL2009 DRK160 ESC
Problem With Product : Never worked out of the box tried reloading the software out of the box and that didn’t work either.
Date Purchased : 2020-10-07
Where Purchased : Hobby Authority Distribution


RMA: 1614

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User Note

2/15/2021 Check in

2/16/2021 Inspection – ESC functions properly. See video. Protective cover has been removed from capacitor pack.

Please describe the issue you were having with the ESC.

RMA1614 test

02/18/2021 Communication – Please reply with more information about the issue you were having.

02/21/2021 Reminder – We would like more information to resolve your case. Please reply in the RMA system.

2/25/2021 Final test

  • We loaded the latest 5-stage D15.01 version firmware to this ESC.
  • Tested and verified the ESC with no problem found. See RMA#1614 final testing video.
  • We will send back this ESC and waive the no problem found $8 return shipping. Please try again. Thanks

2/26/2021  Check out. Ship out via USPS#9400111202555724067696.