RMA Status : Check-Out

Your Shipping Address:

Name : Hank Bracken
Email : hank.brackenk1@gmail.com
Street Address : 202 east matthews st.
City : Brookland
State : Ar
Zip Code : 72417
Country : United States
Phone : (870) 351-4237
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Went up in smoke
Date Purchased : 2020-10-31
Where Purchased : NEA Hobbies


RMA: 1607

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Hank Bracken
Email : hank.brackenk1@gmail.com
Street Address : 202 east matthews st.
City : Brookland
State : Ar
Zip Code : 72417
Country : United States
Phone : (870) 351-4237
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Went up in smoke
Date Purchased : 2020-10-31
Where Purchased : NEA Hobbies


RMA: 1607

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User Note

Check-in: 11/23/2020 4:00PM. We’ll start with tech inspection. Thank you.

Inspection: 11/24/2020

  • ESC was damaged by the out of sync motor.
  • The ESC was returned with an R1 17.5 motor. The motor shows issues in 3 locations:
    • the rotor gap to the sensor unit has excessive play, see RMA#1607 motor issues video. It can be the shim in this motor was plastic and already worn out, or damaged.
    • the end plate was loose, possibly was caused by overheating, see RMA#1607 motor issues video.
    • Phase B in the stator melted, and the epoxy also cracked, see the below photos:
       
  • The motor’s issues damaged the ESC. Please see the below photo
  • Unfortunately, we are not able to service other manufacture’s motor. The damage on the ESC was not covered by the warranty because it was damaged by the motor. The cost to rebuild the ESC is $100 plus return shipping $8. Please reply if you wish to proceed the service. Thank you

12/1/2020 Courtesy service

  • Rebuilt ESC with brand new control board, MOSFET board, capacitor module, and thermal pads.
  • Waived $108 service fees.
  • ESC was tested and verified. See RMA#1607 testing video.

Final notes: an ESC is not capable to make a motor to have excessive sensor/ rotor gap.  The excessive sensor/ rotor gap along with a damaged phase on the motor will damage any ESC on the market.

12/3/2020  Check out. Ship via USPS#9400111202555670510789.