RMA Status : Check-Out

Your Shipping Address:

Name : Kenjuan Asberry
Email : kenjuana@gmail.com
Street Address : 2010 Towering Pines
City : Las Vegas
State : Nevada
Zip Code : 89135
Country : USA
Phone : (702) 715-2787
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product :
Date Purchased : 2020-10-22
Where Purchased : Hobby Recreation Products


RMA: 1601

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Kenjuan Asberry
Email : kenjuana@gmail.com
Street Address : 2010 Towering Pines
City : Las Vegas
State : Nevada
Zip Code : 89135
Country : USA
Phone : (702) 715-2787
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product :
Date Purchased : 2020-10-22
Where Purchased : Hobby Recreation Products


RMA: 1601

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User Note

11/16/2020 Check in

11/17/2020

  • The ESC has extremely high BOOST at 46 degrees, and TURBO at 35 degrees.
  • ESC has permanent damaged MOSFET board. The possible cause of the damage were
    • incorrect power input
    • excessive BOOST/TURBO with incorrect gearing
  • Technically this kind of damage is not covered by the warranty. We would provide this ONE TIME courtesy support to rebuild the ESC and waive the $108 cost.
  • We will call you for a discussion on the setting so we can avoid the same problem to happen again. Thanks

11/17/2020 Service records

  • Indications of ESC damaged by incorrect power (reverse polarity) or excessive BOOST/TUBO combined with overgearing.
  • Dirts accumulated by motor posts.

11/19/2020  Check out. Ship via USPS#9400111202555087105776.