RMA Status : Check-Out

Your Shipping Address:

Name : Matt R Sturgeon
Email : matty2honks@gmail.com
Street Address : 2205 sea foam st nw
City : Albuquerque
State : New Mexico
Zip Code : 87120
Country : United States
Phone : (505) 585-9272
Product To Return : Maclan Racing – MCL2003 MMax Pro 160A ESC
Problem With Product : Cogging and fan doesnt work tried 2 sensor wires and no change
Date Purchased : 2020-10-30
Where Purchased : Amain hobbys


RMA: 1599

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Matt R Sturgeon
Email : matty2honks@gmail.com
Street Address : 2205 sea foam st nw
City : Albuquerque
State : New Mexico
Zip Code : 87120
Country : United States
Phone : (505) 585-9272
Product To Return : Maclan Racing – MCL2003 MMax Pro 160A ESC
Problem With Product : Cogging and fan doesnt work tried 2 sensor wires and no change
Date Purchased : 2020-10-30
Where Purchased : Amain hobbys


RMA: 1599

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User Note

11/17/22020  Check in. Please email the receipt to service@hobbyauthority-dist.com. Thank you! (Received on 11/17/2020)

11/20/2020 Inspection

  • Original claim fan not working, ESC needed push to start.
  • We inspected the fan. It has no problem. Please see RMA#1599 fan testing video.
  • We inspected the ESC. The MOSFET power board was permanently damaged. Please see the photos below.

  • The red circles indicate the melted soldering points on the MOSFET chips. The possible cause of this result can be reverse polarity. This damage was not covered by the factory warranty.
  • The cost to rebuild the ESC was $100 plus return shipping $8. Since this unit was fairly new, we’d offer this courtesy discount of 30% off and waive the return shipping. The cost will be $70. Please reply if you wish to proceed the service. Thank you.

11/21/2020  Invoice  https://www.paypal.com/invoice/p/#YZYZLLX6VH5VKNU5

11/23/2020 Service

  • Rebuilt ESC with brand new control board, MOSFET board, and capacitor module.
  • Tested and verified ESC. Please see RMA#1599 testing video.

11/23/2020  Check out. Ship via USPS#9400111202555079197154.