RMA Status : Check-Out

Your Shipping Address:

Name : Chris Rowland
Email : chris@proactivedata.com
Street Address : 328 Kelly Plantation Dr.
City : Destin
State : FL
Zip Code : 32541
Country : United States
Phone : (850) 368-4109
Product To Return : MCL2008 MMax8R 1/8 Competition Sensored 200A ESC
Problem With Product : Stopped working suddenly while driving. Less than 20 min run time on this unit. No apparent issues visibly or otherwise. Does not get power at all. Swapped batteries as well. 3 racers have helped check and cannot figure out why it won’t power up.
Date Purchased : 2020-09-13
Where Purchased : amain.com


RMA: 1595

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Chris Rowland
Email : chris@proactivedata.com
Street Address : 328 Kelly Plantation Dr.
City : Destin
State : FL
Zip Code : 32541
Country : United States
Phone : (850) 368-4109
Product To Return : MCL2008 MMax8R 1/8 Competition Sensored 200A ESC
Problem With Product : Stopped working suddenly while driving. Less than 20 min run time on this unit. No apparent issues visibly or otherwise. Does not get power at all. Swapped batteries as well. 3 racers have helped check and cannot figure out why it won’t power up.
Date Purchased : 2020-09-13
Where Purchased : amain.com


RMA: 1595

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User Note

11/12/2020  Check in. The esc is out of warranty, we’ll perform a free inspection and get back to you in a few days.

11/13/2020 Inspection

  • Please confirm if you run this ESC with MR8.3 2100KV motor, and what is the gearing info. Thank you

11/13/2020

  • ESC has power circuit failure.
  • The ESC was out of warranty per the purchased date. We’d do this one time courtesy support to rebuild the ESC with all new internals.
  • Tested and verified ESC. Please see RMA#1595 testing video.

Final note: in some cases, the failure could be caused by the motor side. We would suggest you to verify the motor was OK. If you have concerns, please feel free to send back the motor for inspection. We will be happy to test and verify for you.

11/16/2020  Check out. Ship via USPS#9400111202555098433646.