RMA Status : Actions

Your Shipping Address:

Name : Bobby Sabanal
Email : Sabanalohana6@gmail.com
Street Address : 92-1102 Palahia St #G105
City : Kapolei
State : Hi
Zip Code : 96707
Country : United States
Phone : (808) 319-1670
Product To Return : MCL2009 DRK ESC
Problem With Product : Esc burnt – talk to Danny in Hawaii
Date Purchased : 2020-10-10
Where Purchased : Online Website


RMA: 1593

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Bobby Sabanal
Email : Sabanalohana6@gmail.com
Street Address : 92-1102 Palahia St #G105
City : Kapolei
State : Hi
Zip Code : 96707
Country : United States
Phone : (808) 319-1670
Product To Return : MCL2009 DRK ESC
Problem With Product : Esc burnt – talk to Danny in Hawaii
Date Purchased : 2020-10-10
Where Purchased : Online Website


RMA: 1593

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User Note

11/12/2020  Check in

11/13/2020 Inspection

  • ESC has damaged fan.
  • ESC has permanent damage on the MOSFET board and capacitor. See the below photos

  • Checked data log, the data shows extremely high voltage drop (from 7.7V to 4.9V), see the below photo:

  • The excessive voltage drop normally indicates overload motor with over gearing, or, the motor timing was set too high that was not able to accommodate the gearing.
  • Technically this ESC is not covered by the factory limited warranty.
  • We’d provide this ONE TIME courtesy support to rebuild the ESC, and waive the $110 cost with a new fan.
  • Test and verify the rebuild ESC with a new fan, see testing video.
  • The ESC will be shipped back to Apex RC in Hawaii next week.