RMA Status : Check-Out

Your Shipping Address:

Name : Chris Holz
Email : rickbruce@rpmjets.com
Street Address : 1253 Turkey Point Road
City : Simcoe
State : Ontario
Zip Code : N3Y 4K1
Country : Canada
Phone : (905) 751-5615
Product To Return : Xpert-R2T
Problem With Product : Xpert R2T Servo . Customer is worried about Servo it seems to be moving on its own
Thanks
RPM Jets
Rick
Date Purchased : 2020-10-03
Where Purchased : Thru RPM Jets,. Order number # 21019


RMA: 1577

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Chris Holz
Email : rickbruce@rpmjets.com
Street Address : 1253 Turkey Point Road
City : Simcoe
State : Ontario
Zip Code : N3Y 4K1
Country : Canada
Phone : (905) 751-5615
Product To Return : Xpert-R2T
Problem With Product : Xpert R2T Servo . Customer is worried about Servo it seems to be moving on its own
Thanks
RPM Jets
Rick
Date Purchased : 2020-10-03
Where Purchased : Thru RPM Jets,. Order number # 21019


RMA: 1577

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User Note

11/17/2020  Check in. S/N 4399

11/24/2020 Inspection

  • Tested the servo on the bench with servo tester. No problem was found. The servo was able to center properly and swing test for 30 minutes.
  • Please see RMA#1577 center test video. and RMA#1577 swing test video.
  • Please note this R2T is a helicopter tail servo with 760us narrow band. We would suggest the customer to provide more information such as gyro setup, and a video that shows the issue.
  • If you wish, we can arrange to send this particular servo back to Xpert factory for an inspection. The turnaround time will be 4 to 6 weeks. Please let us know.

11/25/2020  Replacement a new servo, S/N 4745. Check out. Ship via USPS#LZ552753870US.