RMA Status : Check-Out

Your Shipping Address:

Name : Dwayne Carden
Email : pilotsintentions@yahoo.com
Street Address : 2508 Sarasota Ln
City : Panama City
State : Florida
Zip Code : 32405
Country : United States
Phone : (330) 931-2819
Product To Return : Xpert – SI-4431
Problem With Product : Three 4431 servos; possible physical damage due to external impact; would like servos diagnosed and a quote for repair cost.
Date Purchased : 2020-01-01
Where Purchased : XpertUSA


RMA: 1570

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Dwayne Carden
Email : pilotsintentions@yahoo.com
Street Address : 2508 Sarasota Ln
City : Panama City
State : Florida
Zip Code : 32405
Country : United States
Phone : (330) 931-2819
Product To Return : Xpert – SI-4431
Problem With Product : Three 4431 servos; possible physical damage due to external impact; would like servos diagnosed and a quote for repair cost.
Date Purchased : 2020-01-01
Where Purchased : XpertUSA


RMA: 1570

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User Note

11/2/2020  Check in.

11/3/2020 Inspection & Communication

  • Bench tested all servos, there was no problem found.
  • All servos were able to power up and operate properly.
  • We can send 3 servos back to the Xpert factory for further detailed inspection if you wish. The options are
    • Send 3 servos back to Xpert Taiwan for inspection. If there’s a need for repair, we would provide a quotation before proceed the service. The turn around time will be 4 to 6 weeks.
    • Send 3 servos back to you with the bench test OK result.
    • Both will have a return shipping $8.Please let us know how you with to proceed further. Thank you

11/30/2020 Service Quotation

  • The factory inspected all 3 servos.
  • 2 servos need rebuild service in gears and top case. The cost is $25/ unit. The total cost is $50 plus $8 return shipping & handling. Please reply if you wish to proceed. Thanks

12/3/2020  Invoice  https://www.paypal.com/invoice/p/#D437T2E4USUU2L7S

12/3/2020  Payment received. We’ll notify the factory to perform the rebuild. The estimated return date is 12/15.

12/14/2020  Receive the repaired servos from the factory. We will send it back today and provide return tracking number.

12/12/2020  Check out. Ship via USPS#9400111202555834448217.