RMA Status : Check-Out

Your Shipping Address:

Name : Nicole Olenick
Email : nicoleolenick@shaw.ca
Street Address : 500-1130 West Pender Street
City : Vancouver
State : BC
Zip Code : V6E4A4
Country : Canada
Phone : (604) 728-4192
Product To Return : MCL2007 MMax8 1/8 Competition Sensored 200A ESC
Problem With Product : No BES voltage
Date Purchased : 2020-07-04
Where Purchased : Canada Hobbies


RMA: 1534

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Nicole Olenick
Email : nicoleolenick@shaw.ca
Street Address : 500-1130 West Pender Street
City : Vancouver
State : BC
Zip Code : V6E4A4
Country : Canada
Phone : (604) 728-4192
Product To Return : MCL2007 MMax8 1/8 Competition Sensored 200A ESC
Problem With Product : No BES voltage
Date Purchased : 2020-07-04
Where Purchased : Canada Hobbies


RMA: 1534

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User Note

Check-in: 10/14/2020 3:36PM PST. This item is out of warranty by date. However, we will start the free inspection and will let you know the cost for repairing. Thank you!

Inspection: 10/16/2020

  • The ESC was able to read data logging via USB port with UCB power.
  • The ESC was not able to power on by the battery.
  • Checked the ESC and found moisture mark and dirt in the case. The positive power on the PCB was shorted and broken circuit. Please see the below photos.

  • The cost to rebuild this ESC is $120 plus return shipping. We’d like to offer a courtesy discount of 30% off on the repair feel. It will be  $84 plus return shipping to Canada. Please reply if you wish to proceed the service. Thank you.

12/21/2020 Final attempt

  • We would like to make this final attempt to ask if you wish to proceed the service.
  • We will keep this case open until 12/31/2020. If we do not receive an reply, we will close this case. Thank you

12/22/2020  Invoice  https://www.paypal.com/invoice/p/#RYBTMNZTKDWFDSSH

12/22/2020 Service

12/22/2020  Payment received. We notice that the esc has no fan. The esc fan is purchasable, would you like to add a aluminum fan at $13.99 (MAP$19.99)?

12/23/2020  Invoice  https://www.paypal.com/invoice/p/#C6Q7GZ49GKFBGQPZ

12/28/2020  Check out. Ship via UPS Standard#1Z6W88616804390727.