RMA Status : Check-Out

Your Shipping Address:

Name : Jesus Domingo
Email : prl_dmng@yahoo.com
Street Address : 1000 sw 126th st
City : seattle
State : wa
Zip Code : 98146
Country : washington
Phone : (206) 790-6603
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Esc is not connecting to my computer or tablet, And my 5t motor isn’t working properly
Date Purchased : 2020-08-19
Where Purchased : Online


RMA: 1502

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jesus Domingo
Email : prl_dmng@yahoo.com
Street Address : 1000 sw 126th st
City : seattle
State : wa
Zip Code : 98146
Country : washington
Phone : (206) 790-6603
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Esc is not connecting to my computer or tablet, And my 5t motor isn’t working properly
Date Purchased : 2020-08-19
Where Purchased : Online


RMA: 1502

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User Note

9/9/2020  Check in

9/9/2020

  • ESC was a 2016 production.
  • ESC has all wired replaced, and capacitor re-soldered.

  • ESC has control board and MOSFET damaged.
  • The cost to rebuild the ESC is $100 plus return shipping. Please reply if you wish to proceed. Thank you

9/10/2020 Communication

Customer inquires the condition of the motor. Below are our finding and response.

1. We can only verify a motor by visual and a motor analyzer.
2. The visual inspection shows the motor was heavily used with lack of maintenance. The stator has rust. Please see below photo:
3. The motor has excessive solder on soldering tabs.
4. The motor was installed with 3x 3.5mm bullet connectors. That can create a lot of resistance to affect performance.
5. There were overflowed solder that is extremely close to the sensor unit. The bearing was lack of maintenance with much dirt covered. Please see the below photos.
We can only help to confirm the motor does work properly. It does work.
However, this motor is very used and the lifespan can not be guaranteed. Please also note that a poorly maintain motor can cause ESC failure.

9/10/2020 Service

We’d strongly suggest you to perform proper maintenance on the motor, and try not to use the motor bullet connectors as it creates a lot of resistance. If you need help on soldering wires, maybe ask a local expert’s help. That will ensure to have well perform power system.

9/10/2020  Invoice  https://www.paypal.com/invoice/p/#5HD9AWKYJWZTFUEL

9/10/2020  Check out, ship via USPS#9400111202555913037318.