RMA Status : Check-Out

Your Shipping Address:

Name : Dominick A Delfino
Email : domdelfino@gmail.com
Street Address : 1304 Eagleson Lane
City : Wake Forest
State : NC
Zip Code : 27587
Country : United States
Phone : (919) 449-7421
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Sent motor in you guys checked and said its fine and suggest I send in ESC as well Motor will only turn if in certain positions or if pushed.
Date Purchased : 2020-05-14
Where Purchased : Amain hobbies


RMA: 1441

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Dominick A Delfino
Email : domdelfino@gmail.com
Street Address : 1304 Eagleson Lane
City : Wake Forest
State : NC
Zip Code : 27587
Country : United States
Phone : (919) 449-7421
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Sent motor in you guys checked and said its fine and suggest I send in ESC as well Motor will only turn if in certain positions or if pushed.
Date Purchased : 2020-05-14
Where Purchased : Amain hobbies


RMA: 1441

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User Note

7/9/2020  Check in

7/9/2020 Inspection

  • ESC was found to have MOSFET board damage. Please see photos:

  • The ESC was damaged by incorrect power input, possibly reverse polarity. The red circle on above photo would show all the soldering balls that were melt by the incorrect power. The cost to rebuild the ESC is $100. We’d offer this one time courtesy discount of 30% since it’s a fairly new purchase. So the total will be $70 plus $8 return shipping. Please reply if you wish to proceed the service.

7/10/2020  Invoice

https://www.paypal.com/invoice/p/#7D79E4UMJDDU4UGS

7/11/2020

  • Rebuilt ESC with brand new control board, MOSFET board, and capacitor module.
  • Tested and verified ESC. Please see RMA1441 testing video.

Technical reminder: reverse polarity will damage the ESC permanently. Please pay extra caution when plug in the battery.

7/14/2020  Check out, ship via USPS#9400111899563220278928.