RMA Status : Communication

Your Shipping Address:

Name : David Jessen
Email : Djessen3@gmail.com
Street Address : 4207 Glen Pointe Ct
City : Douglasville
State : Georgia
Zip Code : 30135
Country : Usa
Phone : (678) 230-5633
Product To Return : VTX8 ESC
Problem With Product : Something burned up
Date Purchased : 2015-01-05
Where Purchased : Anderson RC – Ebay


RMA: 144

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : David Jessen
Email : Djessen3@gmail.com
Street Address : 4207 Glen Pointe Ct
City : Douglasville
State : Georgia
Zip Code : 30135
Country : Usa
Phone : (678) 230-5633
Product To Return : VTX8 ESC
Problem With Product : Something burned up
Date Purchased : 2015-01-05
Where Purchased : Anderson RC – Ebay


RMA: 144

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User Note

Checked-In: 5/26/2015  12:44pm  PST by Barbara Ho

Communication: 6/10/2015

  • The ESC has melt negative power post and power capacitors due to over current and overheat. See attached photos.
  • Please provide detailed set up (chassis, motor, gears, battery, and ESC setting) to our technical manager, Nick Malato (nick.malato@hobbyauthority-dist.com)
  • Nick will also try to contact you if we do not hear from you for 2 days.

 

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