RMA Status : Communication

Your Shipping Address:

Name : Jeremy Greene
Email : Jgreene15151@yahoo.com
Street Address : 31812 via ventana
City : Thousand palms
State : Ca
Zip Code : 92276
Country : United States
Phone : (760) 401-1308
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : First think I noticed was that the pro link would not connect to the esc. Always said waiting on esc. So tried updating both the box and esc still said the same thing. Tried a different pro link box same thing. So I just Used the computer to setup. Worked great for about 12 runs the as I went to flip my car over it just went up in smoke out of know where. Checked all connections battery And motor so see if I could Find something that touched but could not find anything. Was vary happy with it up to that point.
Date Purchased : 2020-06-10
Where Purchased : Rise up hobby town palms desert ca


RMA: 1435

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Jeremy Greene
Email : Jgreene15151@yahoo.com
Street Address : 31812 via ventana
City : Thousand palms
State : Ca
Zip Code : 92276
Country : United States
Phone : (760) 401-1308
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : First think I noticed was that the pro link would not connect to the esc. Always said waiting on esc. So tried updating both the box and esc still said the same thing. Tried a different pro link box same thing. So I just Used the computer to setup. Worked great for about 12 runs the as I went to flip my car over it just went up in smoke out of know where. Checked all connections battery And motor so see if I could Find something that touched but could not find anything. Was vary happy with it up to that point.
Date Purchased : 2020-06-10
Where Purchased : Rise up hobby town palms desert ca


RMA: 1435

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User Note

7/9/2020  Check in

7/9/2020

  • This ESC was a 2017 production batch. The box was also a 2017 package. Maybe the customer mixed up with an incorrect proof of purchase.
  • The ESC has complete damage on the internal. Possibly by incorrect power input or shortage. The positive and negative post also have soldering mark that possibly had additional device soldered on the ESC. That can also be the cause of failure. Please see photo.

  • The cost to rebuild the ESC is $100 plus return shipping $8. Please reply if you wish to proceed the service. Thank you

9/14/2020

  • Follow up with customer. Please reply if you wish to proceed service. We will keep the RMA for 3 months before we close the case. Thank you.