RMA Status : Check-Out

Your Shipping Address:

Name : Allen Crouse
Email : turbo88fox@yahoo.com
Street Address : 11312 Tuten Loop
City : Lithia
State : Florida
Zip Code : 33547
Country : USA
Phone : (813) 727-4299
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Issues: Lack of power and cogging. I bought four of the same esc’s from AMain. Shane Mouton said I should try the Maclan products and I have been very happy with 3 of the MMax pro and the 17.5 and 13.5 V2 motors. This esc was my back up and I finally put it in a buggy I put together as a backup/club race buggy. The installation and set up was exactly like my other three that have no problems with and this one had problems from the very first time it touched the ground. I contacted Shane and he helped me with the troubleshooting, I tried three different motors, two different receivers, a new profile on my remote, several radio/esc calibrations, new sensor wire, updated firmware, and new receiver plug. I understand that I am outside of the warranty period but I was hoping there was something you could do since this is the first time it’s even been out of the box. I really love the products and will continue to use them and recommend them as I have to a couple of local people who now run them. I appreciate any help you can give me with this.

Thanks, Allen
Date Purchased : 2020-01-13
Where Purchased : AMain


RMA: 1425

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Allen Crouse
Email : turbo88fox@yahoo.com
Street Address : 11312 Tuten Loop
City : Lithia
State : Florida
Zip Code : 33547
Country : USA
Phone : (813) 727-4299
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Issues: Lack of power and cogging. I bought four of the same esc’s from AMain. Shane Mouton said I should try the Maclan products and I have been very happy with 3 of the MMax pro and the 17.5 and 13.5 V2 motors. This esc was my back up and I finally put it in a buggy I put together as a backup/club race buggy. The installation and set up was exactly like my other three that have no problems with and this one had problems from the very first time it touched the ground. I contacted Shane and he helped me with the troubleshooting, I tried three different motors, two different receivers, a new profile on my remote, several radio/esc calibrations, new sensor wire, updated firmware, and new receiver plug. I understand that I am outside of the warranty period but I was hoping there was something you could do since this is the first time it’s even been out of the box. I really love the products and will continue to use them and recommend them as I have to a couple of local people who now run them. I appreciate any help you can give me with this.

Thanks, Allen
Date Purchased : 2020-01-13
Where Purchased : AMain


RMA: 1425

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User Note

6/26/2020  Check in. Receipt is missing, please email the receipt to service@hobbyauthority-dist.com .

6/30/2020 Follow up

  • Please email the original proof of purchase to service@hobbyauthority-dist.com

7/1/2020

  • Out of warranty according to the date of purchase.
  • We’d provide a one time courtesy support to rebuild the ESC with free of charge.
  • We will only charge a $10 shipping and handling fee.

7/1/2020 Service

  • Rebuilt ESC with brand new control board, MOSFET board, and capacitor module
  • Tested and verified ESC. See RMA1425 testing video.

7/1/2020 Invoice

https://www.paypal.com/invoice/p/#2BG9D9QWRLRRQY84

7/1/2020  Check out, ship via USPS#9400111899563162303696.