RMA Status : Check-Out

Your Shipping Address:

Name : Dominick A Delfino
Email : domdelfino@gmail.com
Street Address : 1304 Eagleson Lane
City : Wake Forest
State : NC
Zip Code : 27587
Country : United States
Phone : (919) 449-7421
Product To Return : MCL1033 MRR13.5 Team Edition V2
Problem With Product : Motor will only turn if gear is manually pushed brand new motor out of the box
Date Purchased : 2020-05-28
Where Purchased : Amain hobbies


RMA: 1422

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Dominick A Delfino
Email : domdelfino@gmail.com
Street Address : 1304 Eagleson Lane
City : Wake Forest
State : NC
Zip Code : 27587
Country : United States
Phone : (919) 449-7421
Product To Return : MCL1033 MRR13.5 Team Edition V2
Problem With Product : Motor will only turn if gear is manually pushed brand new motor out of the box
Date Purchased : 2020-05-28
Where Purchased : Amain hobbies


RMA: 1422

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User Note

6/24/2020  Check in. Missing receipt, please email it to service@hobbyauthority-dist.com

6/24/2020 Inspection

  • The returned motor has no problem found. The sensor unit was good. It can run on motor analyzer with no issues. Please see RMA1422 motor testing video.
  • According to customer’s problem description (Motor will only turn if gear is manually pushed), it looks more like an ESC issue. The ESC might have damaged MOSFET by incorrect power input. We’d suggest you to send us the ESC for further inspection so we can find out the problem for you.

 

6/30/2020 Follow up

  • We’d suggest the customer to send back ESC for further inspection as the motor has no problem. Please confirm in return. Thanks!

7/14/2020  Check out, ship via USPS#9400111899563220278928.