RMA Status : Check-Out

Your Shipping Address:

Name : Joe Sagan
Email : josephsagan@gmail.com
Street Address : 125 N Highview Ave
City : Addison
State : IL
Zip Code : 60101
Country : United States
Phone : (847) 890-3456
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Brand new ESC, or motor is stalling, cogging, etc… Will run if pushed, but then refuses to run after a stop.
Date Purchased : 2020-06-01
Where Purchased : amain


RMA: 1416

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Joe Sagan
Email : josephsagan@gmail.com
Street Address : 125 N Highview Ave
City : Addison
State : IL
Zip Code : 60101
Country : United States
Phone : (847) 890-3456
Product To Return : MCL2003 MMax Pro 160A ESC
Problem With Product : Brand new ESC, or motor is stalling, cogging, etc… Will run if pushed, but then refuses to run after a stop.
Date Purchased : 2020-06-01
Where Purchased : amain


RMA: 1416

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User Note

Check in: 6/17/2020

Inspection: 6/18/2020

  • The returned motor has excessive and overflowed solder on all A/B/C phases. It caused the sensor unit shorted circuit and moreover damaged the ESC MOSFET board. Please see below photos:

 

  • Please see below photo to compare with a properly soldered motor.

  • We will clean up the overflowed solder on the motor for the customer with free of charge. Unfortunately, the ESC was not covered by the warranty because it was damaged by the overflowed soldering.
  • The cost to repair the ESC is $80 plus fixed return shipping $8. Since this is a brand new unit, we’d offer a one time 30% off on the repairing fee so it can reduce your loss and get back to race quickly. It will be $56 plus $8 shipping (Total $64). We can also help to solder the ESC/ motor per your request of the motor length and orientation. Please reply if you wish to proceed the service. Thank you.

6/18/2020  Invoice

https://www.paypal.com/invoice/p/#EG3Y68977BXHKXUM

6/19/2020 Service

6/19/2020  Check out, ship via USPS#9405511899563955828828.