RMA Status : Check-Out

Your Shipping Address:

Name : Will Cunningham
Email : Willccunningham1@gmail.com
Street Address : 115 parish Farms Dr
City : Summerville
State : SC
Zip Code : 29486
Country : United States
Phone : (843) 232-6961
Product To Return : MCL2007 MMax8 1/8 Competition Sensored 200A ESC
Problem With Product : Seems to have over heated. The fan came apart during a crash on the 1/8scale buggy track. Installed in an 1/8 scale E buggy. I’m using the MR8.3 1900kv. I know the issue wasn’t the motor because I installed another ESC to finish my race day. This was only the first race with the ESC. I never had any Issues or warnings until the car stopped on the track. It smells like it burnt up.
Date Purchased : 2020-05-04
Where Purchased : Amain hobbies


RMA: 1407

HAD RMA ship to address:

Service Department
14754 NE 95th St.
Redmond, WA 98052
USA

Customer Copy:

Name : Will Cunningham
Email : Willccunningham1@gmail.com
Street Address : 115 parish Farms Dr
City : Summerville
State : SC
Zip Code : 29486
Country : United States
Phone : (843) 232-6961
Product To Return : MCL2007 MMax8 1/8 Competition Sensored 200A ESC
Problem With Product : Seems to have over heated. The fan came apart during a crash on the 1/8scale buggy track. Installed in an 1/8 scale E buggy. I’m using the MR8.3 1900kv. I know the issue wasn’t the motor because I installed another ESC to finish my race day. This was only the first race with the ESC. I never had any Issues or warnings until the car stopped on the track. It smells like it burnt up.
Date Purchased : 2020-05-04
Where Purchased : Amain hobbies


RMA: 1407

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User Note

6/11/2020 Check in

6/12/2020

  • The ESC was sent in with power wires cut off. That makes the inspection difficult.

  • ESC has boost of 8 degrees in the profile. It has accumulated dirt inside the case. The data logging was wiped with no information as reference.

  • The ESC has damaged MOSFET, possibly caused by incorrect power input. Please note that according to our warranty policy. We could decline a warranty case if the wires on the ESC were cut when returned, because that makes difficulty to perform inspection for a more fair judgement. Please see below

 

  • We would make this one time courtesy to rebuild the ESC with all new internal parts. Unfortunately, the fan had it’s physical damage, and not covered by the warranty. We’d like to offer you the new Hurricane aluminum fan. Currently we also have a special promotion to give a carbon fan guard with free of charge. Please let us know if you wish to proceed. The fan is $19.99, plus the return shipping $8 of the unit. It will be $27.99. Please reply if you wish to have the new fan and fan guard installed. It will look like the below photo. Thanks

6/15/2020 Invoice

https://www.paypal.com/invoice/p/#BY5RDUPPYU2X5KZS

6/16/2020

  • One time courtesy  support to rebuild the ESC with all new internals.
  • Installed new Hurricane fan and carbon fan guard.
  • Tested and verified ESC functions. See RMA1407 testing video.

6/16/2020  Check out, ship via USPS#9400111899563990319128.